Terms & Conditions

1 Introduction & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and joy999 ("the Company", "we", "us", "our"), the operator of the online gambling platform accessible at joy999.bid ("the Platform"). By registering an account, accessing, browsing, or using any part of the joy999 Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must not use the Platform. These Terms are effective as of the date stated above and supersede all prior versions. In the event of any conflict between these Terms and any promotional material, the Terms shall prevail.

These Terms apply to all products and services offered through joy999, including but not limited to sports betting, live casino, slots, instant-win games, and any future products added to the Platform.

2 Eligibility

Use of the joy999 Platform is strictly subject to the following eligibility requirements:

• Age: You must be at least 18 years of age. joy999 operates a strict 18+ policy. If we have reasonable grounds to suspect that a registered user is under the age of 18, that account will be suspended pending age verification and may be permanently closed.
• Jurisdiction: You are solely responsible for ensuring that your use of the Platform is lawful in the jurisdiction in which you reside or from which you are accessing the Platform. joy999 does not warrant that the Platform is legal or available in all jurisdictions.
• Capacity: You must be legally capable of entering into a binding agreement. Persons who are under a legally imposed gambling exclusion in any jurisdiction are not permitted to use joy999.
• Not an Employee: Employees, contractors, directors, officers, agents of joy999, and their immediate family members are not eligible to hold a player account or participate in promotions on the Platform.

joy999 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation within the timeframe specified by the Company may result in account suspension or closure.

3 Account Registration

To access the full range of services offered by joy999, you must register a player account. The following conditions apply to account registration:

• One Account: Each individual may hold only one joy999 account. The existence of duplicate accounts associated with the same person, household, device, IP address, or payment method will be treated as a breach of these Terms.
• Accurate Information: You must provide accurate, complete, and up-to-date information during registration, including your legal name, date of birth, residential address, email address, and mobile number. Providing false or misleading information is a material breach of these Terms.
• Verification: joy999 reserves the right to request Know Your Customer (KYC) documentation at any stage, including copies of a valid national ID, passport, or driver's licence, and proof of address. Accounts that cannot be verified may have their withdrawal rights suspended until verification is completed.
• Account Currency: Player accounts on joy999 operate in Bangladeshi Taka (BDT, ৳) by default. USDT balances are maintained separately where applicable.

joy999 reserves the right to decline a registration application at its sole discretion, without being required to provide a reason for that decision.

4 Account Security

You are solely responsible for maintaining the confidentiality of your joy999 account credentials, including your username and password. You must not share your login details with any third party, nor permit any third party to access or use your account.

• Unauthorised Access: You must notify joy999 immediately at [email protected] if you become aware of, or suspect, any unauthorised access to your account.
• Liability: joy999 shall not be liable for any loss or damage arising from your failure to maintain account security or from unauthorised use of your account that occurs before you notify us.
• Password Requirements: You are encouraged to use a strong, unique password for your joy999 account and to change it periodically. joy999 will never ask you for your password via email or live chat.

5 Deposits

joy999 accepts deposits via the following methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and USDT TRC-20. The availability of specific deposit methods may vary and is subject to change without notice.

Deposit Conditions

• Minimum Deposit: The minimum single deposit is ৳200 for fiat methods. Minimum USDT deposit thresholds are displayed at the cashier at the time of transaction.
• Processing Time: Deposits made via bKash and Nagad are credited to your joy999 account balance within seconds under normal operating conditions. Visa and Mastercard deposits may take 5–15 minutes. USDT deposits are credited after the required number of blockchain confirmations.
• No Fees: joy999 does not charge a fee on standard deposits. However, your payment service provider may impose its own charges, for which joy999 accepts no responsibility.
• Deposit Limits: Players may set personal daily, weekly, or monthly deposit limits from within their account settings. Such limits, once set, cannot be increased for a cooling-off period of 24 hours.
• Fund Source: By making a deposit you confirm that the funds are not derived from criminal activity and that you are the legitimate holder of the payment method used.

6 Withdrawals

Withdrawal requests are subject to the following conditions:

• Minimum Withdrawal: The minimum withdrawal amount is ৳500.
• Method Matching: Withdrawals will be processed to the same payment method used for the most recent qualifying deposit. joy999 reserves the right to request additional verification before processing any withdrawal.
• Processing Time: Withdrawal requests are reviewed within 15–30 minutes during BST business hours for bKash and Nagad. Bank transfers and card withdrawals may take 1–3 business days.
• Wagering Completion: Any active bonus wagering requirements must be satisfied in full before a withdrawal request can be approved. Attempting to withdraw funds while a bonus is active may result in the bonus being forfeited.
• Verification Hold: joy999 reserves the right to place a temporary hold on a withdrawal pending completion of identity verification. This hold will not exceed 72 hours from the time the required documentation is received.
• Refusal of Withdrawal: joy999 reserves the right to refuse or delay a withdrawal if there is reasonable suspicion of fraudulent activity, money laundering, or a breach of these Terms.

7 Bonuses & Promotions

joy999 offers a range of bonuses and promotions to new and existing players. The following general conditions apply to all bonuses unless a specific promotion's terms state otherwise:

General Bonus Rules

• Wagering Requirement: All bonus funds are subject to a wagering requirement, the specific multiple for which is stated on each promotion page. Bonus funds and any winnings derived from them may not be withdrawn until the wagering requirement has been met.
• Eligible Games: Not all games contribute equally to the wagering requirement. Slots typically contribute 100%; live casino games, table games, and sports bets may contribute at a lower rate or not at all. Contribution rates are specified per promotion.
• Time Limits: Bonuses must be used within the validity period stated on the promotion. Expired bonuses and associated winnings will be forfeited automatically.
• One Bonus at a Time: Players may not hold multiple active deposit bonuses simultaneously unless a specific promotion explicitly permits this.
• Abuse: Any attempt to exploit bonus terms — including matched betting, arbitrage, use of automated tools, or collusion with other players — will result in the bonus being voided and may lead to account suspension.
• joy999's Right to Amend: joy999 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time. Changes will be communicated via the Platform or by email where reasonably practicable.

8 Betting & Gaming Rules

All bets and wagers placed on joy999 are subject to the following rules:

• Bet Confirmation: A bet is only valid once it has been confirmed and a bet reference number has been issued by the Platform. Bets placed during a system error or connectivity issue are not guaranteed to be accepted.
• Odds Changes: For sports betting, the odds displayed at the time you confirm your bet are the odds that apply, regardless of any subsequent changes to the market.
• Void Bets: joy999 reserves the right to void any bet where there is clear evidence of a data error, system malfunction, manifest error in the odds, or where the outcome of an event is determined to have been influenced by corrupt activity.
• Maximum Payout: Maximum single-event and accumulator payout limits apply and are displayed within the betting interface. joy999 reserves the right to limit the stake or payout on any bet at its sole discretion.
• Game Malfunctions: In the event of a game or software malfunction, all affected bets will be voided and stakes returned to the player's account balance. "Malfunction voids all pays and plays" applies.
• Provider Rules: Games supplied by third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) are additionally governed by those studios' individual game rules, which are accessible within each game interface.

9 Prohibited Conduct

The following activities are strictly prohibited on the joy999 Platform. Engaging in any of these activities constitutes a material breach of these Terms and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Fraud and Misrepresentation: Providing false personal information, using stolen or fraudulently obtained payment methods, or impersonating another individual.
• Money Laundering: Using the Platform to deposit, transfer, or withdraw funds derived from illegal activity, or to obscure the origin of such funds.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, tournament, or betting market offered on joy999.
• Automated Play: Using bots, scripts, artificial intelligence tools, or any other automated means to place bets, make decisions, or interact with the Platform in place of a human player.
• Exploitation of Errors: Deliberately exploiting bugs, glitches, or errors in the Platform software or game engines. Any such winnings obtained this way will be void.
• Chargebacks: Initiating a chargeback or payment reversal through your bank or payment provider after funds have been deposited and used on the Platform. This constitutes fraud and will result in permanent account closure and recovery proceedings.
• Harassment: Abusing, threatening, or harassing joy999 staff, live casino dealers, or other players in any channel including live chat, email, or game interfaces.

10 Intellectual Property

All content on the joy999 Platform, including but not limited to software, game interfaces, graphics, logos, text, design elements, and the joy999 brand identity, is the intellectual property of joy999 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any part of the Platform or its content without the express prior written consent of joy999.

Game content provided by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — remains the intellectual property of those respective studios and is subject to their own licensing terms.

11 Limitation of Liability

To the fullest extent permitted by applicable law, joy999 shall not be liable for:

• Any loss of profits, revenue, data, business opportunity, or goodwill arising from your use of, or inability to use, the Platform;
• Any indirect, incidental, special, or consequential loss or damage of any nature arising from your use of the Platform;
• Any interruption, suspension, or termination of the Platform or any services offered thereon, including downtime caused by maintenance, technical faults, or force majeure events;
• The conduct of third-party payment providers, game studios, or any other third-party service integrated into the Platform;
• Any loss arising from your reliance on information or content displayed on the Platform, including odds, statistics, or promotional terms.

Nothing in these Terms shall limit joy999's liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

12 Responsible Gaming

joy999 is committed to promoting a safe and responsible gaming environment. The Platform provides the following player protection tools, accessible from within your account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you may deposit.
• Session Reminders: Configure time-based notifications to alert you of how long you have been playing during a single session.
• Cooling-Off Period: Request a temporary suspension of your account for a defined period (24 hours, 7 days, or 30 days).
• Self-Exclusion: Request a permanent or extended self-exclusion from the Platform. Once activated, a self-exclusion cannot be reversed for the duration of the exclusion period.

If you believe your gambling may be causing harm to yourself or others, we strongly encourage you to contact our support team at [email protected] or visit our dedicated Responsible Gaming page for guidance and resources. For players in Bangladesh, independent support is available through licensed counselling services accessible via the Platform's help section.

13 Amendments

joy999 reserves the right to revise, update, or replace these Terms & Conditions at any time and for any reason. When material changes are made, registered players will be notified via the email address held on their account. The updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the joy999 Platform following the publication of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the Platform and may request account closure by contacting our support team.

14 Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable international online gaming regulations. By using the Platform, you agree that any disputes shall be resolved through good-faith negotiation in the first instance, followed by binding arbitration if a resolution cannot be reached.

joy999 operates as an international online gaming platform. Players are solely responsible for ensuring their use of the Platform complies with the laws and regulations applicable in their own jurisdiction.

15 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the joy999 support team using the details below. Our team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6).

• Email: [email protected]
• Live Chat: Available directly from the Platform after logging in to your joy999 account.
• Response Time: We aim to respond to all email enquiries within 2 hours during BST business hours and within 6 hours at all other times.

For matters relating to responsible gaming, account self-exclusion, or player protection, please mark your communication clearly and our dedicated player welfare team will prioritise your request.